Privacy Policy

Effective June 26, 2026

Aster Command (“Aster Command”, “we”, “us”) provides a Discord-integrated support-operations dashboard and the associated Discord application (the “Service”). This policy explains what data the Service processes, why, and the choices and rights you have. It is written to comply with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, “LGPD”) and, where applicable, the GDPR.

1. Who controls your data

When a Discord server (“guild”) installs and configures the Service, the server’s administrators are the data controllers for the support content processed in their server. Aster Command acts as a data processor on their behalf, and as controller for the limited account data required to operate the dashboard. For any request, contact us at support@astercommand.tech.

2. What we collect

The Service only processes data from guilds that have explicitly installed and configured it:

Discord identifiers — user IDs, usernames, guild IDs, channel IDs, and role membership, used to attribute support actions and to authenticate dashboard users via Discord OAuth.
Support message content — the text and embeds of messages in the ticket channels you configure us to monitor. We read these to detect ticket open/close events, identify the responsible agent, and timestamp the ticket lifecycle.
Ticket lifecycle metadata — open and close times, ticket status, and aggregate performance and SLA metrics derived from the above.

We do not collect message content from channels you have not configured for monitoring, payment information, or sensitive personal data, and we do not build advertising profiles.

3. Why we process it (legal bases)

To provide the support auditing, reporting, and scheduling features you request (performance of a contract / legitimate interest).
To authenticate and authorize dashboard users (legitimate interest / consent via Discord OAuth).
To maintain security, prevent abuse, and meet legal obligations.

4. How we share it

We do not sell your data and we do not share it with third parties for their own marketing. We rely on infrastructure sub-processors (hosting, database, and the Discord API itself) solely to operate the Service. Data is processed only for the guild that owns it and is not combined across guilds.

5. Retention

We retain support content and ticket metadata for as long as your guild uses the Service, or until you request deletion. When a guild removes the application or requests erasure, the associated data is deleted within 30 days, except where retention is required by law.

6. Your rights

Under the LGPD (and GDPR where applicable) you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. To exercise any of these rights, or to request that we remove a guild’s data, email support@astercommand.tech. We respond within the timeframes required by applicable law.

7. Security

Access to the dashboard is restricted via Discord authentication and role-based permissions. Data is transmitted over encrypted connections and access is limited to authorized personnel.

8. Changes to this policy

We may update this policy as the Service evolves. Material changes will be reflected by an updated effective date on this page.

9. Contact

Questions or data requests: support@astercommand.tech.